Support centre
How can we help?
Choose the area you need, run the built-in checks, or open a support request for Utilize, Formalize, or Vocalize.
Check server health
See which bots are installed on a Discord server you manage. Installation alone doesn’t confirm the bot is configured or responding.
Checking your Discord session…
Sign in with DiscordCommon fixes
Formalize is not creating application channels
Open Formalize Setup health. Confirm an application category and staff roles are selected, then use Repair Discord permissions. The Formalize role must sit above the configured staff roles.
A Discord server is missing
Utilize displays servers where your account has staff-level Discord permissions. Confirm you have Manage Server, Manage Channels, Administrator, or server ownership, then sign out and back in.
The wrong server dashboard opens
Return to Utilize and select the server again. The selected guild ID is placed in the dashboard URL so each server keeps its own forms and settings.
I need a submission or uploaded file removed
Authorised Formalize staff can delete individual submissions from Submission workflow. For a privacy request, do not post personal information publicly; request a private contact method.
Still need help?
Send a private request directly to the Utilize support inbox. Include the affected product, what you expected, what happened, and any non-sensitive error message.